Products

Backgronud:

The idea for Promai's solution is based on Optimum's documentation method, which visually documents, using images and graphical elements, the engineering knowledge of how to assemble products. Currently, documentation is performed in Word, which makes it very difficult for the documenter to add images and graphical elements, and if changes need to be made, the entire sequence may break and it becomes very difficult to find the specific point if the issue is discovered after documentation is completed. From this arose the need to develop a digital system for documenting engineering knowledge.

The Problem:

Assembly documentation errors.
An error in documentation or documentation that is not accurate and clear is a critical problem, since it carries through the entire process. During assembly on the production line - if the documentation is not clear enough, the worker on the production line may not assemble correctly or may damage several parts until the assembly is performed correctly, resulting in financial loss both in parts and assembly time. Additionally, during maintenance at the customer's site, if the assembly and maintenance instructions are not accurate or correct, parts may be damaged during maintenance or worse, parts may be destroyed during the maintenance process.

The Challenges:

1. Implementation of a digital system among a non-digital audience.
2. Simplification of the documentation process into short stages.
3. From a visual perspective - the system needs to provide an innovative feeling but not be complex.

Users Research:

Project Manager

Name: Alisha Martinez, PMP

Family: Married to Daniel Martinez for 11 years; two children - Emma (9) and Noah (6).

Location: Seattle, WA - Relocated from Boston in 2019 for career growth.

Interests: Avid hiker exploring the Pacific Northwest trails, weekend cooking enthusiast.

Goals:

1. To meet project deadlines.
2. To supervise documentation teams.

Pain Points:

1. Difficulty understanding the project's progress rate in real time.
2. Multiple tasks.

Project Manager Flow:

Skecthes:

Senior Documenter

Name: Ethan Rodriguez

Family: Married to Sarah for 15 years, two teenagers (Maya, 16 and Lucas, 14).

Location: Portland, Oregon.

Interests: Passionate amateur photographer specializing in landscape photography.

Goals:

1. To meet project deadlines.
2. To document the assembly without errors.
3. Organize all assets in advance to reduce time spent looking for the right image for each step.  

Pain Points:

1. Documentation work is sometimes Sisyphean.
2. Currently, if a mistake is made, it's difficult to find the location to update.
3. Need to prepare many images in advance to show all assembly stages.

Senior Documenter Flow:

Skecthes:

The solution:

Digital system for documentation engineering knowledge.
A digital system where the engineering documentation of the project is performed. It helps create a uniform documentation standard, with each documentation built around one central assembly that includes all parts existing in the final product. The assembly order is presented visually, so there can be no mistake about what comes before what. For each subassembly, all included parts are mapped. This makes it clear to the documenter which parts have been used in the assembly and which have not yet been used. If there are additional procedures for that subassembly, for example: calibration, maintenance and testing, they are documented as part of it, which leaves no open procedures and processes where it's unclear when and on which part they are performed.

Project Structure:

Procedure:

Step Types:

Prototype:

Following the transition to documentation in a digital system, it is possible to plan the order of machines in the factory, monitor and check the quality and completeness of assembly on the production line and in field work.
Two products were characterized and designed that complete the production cycle (from the documentation stage to the maintenance stage of the final product). Each product was intended for specific users with specific goals.

These are the two products: